The Engine's Help Desk is your central point of contact for all types of support and assistance. Whether you need help with facilities, labs, shops, IT, mail services, access issues, or any other concern, we're here to help.
For non-emergency issues in any of the following areas, please submit a help desk ticket:
For urgent issues that require immediate attention, please call our Emergency Phone Number: 857-382-2187
Emergencies include:
If you need to make updates to your physical space or have any maintenance requests, please submit a facilities change request. The Engine's Facilities and Environmental Health and Safety teams will review your request and respond as soon as possible.
Our Help Desk team is committed to providing prompt, efficient support to ensure a smooth experience for all residents. If you're unsure which category your request falls under, don't hesitate to submit a general help desk ticket, and we'll route it to the appropriate team.
